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Orders placed today may ship on Jan. 5th
Due to FedEx, UPS, and USPS closures during the middle of Christmas week and New years week, many orders placed on our website after 11am EST on December 16th won't be able to ship until the week of January 5th. Otherwise, your order might end up stuck in a UPS warehouse over the holidays and thaw out.
How can I get free shipping?
We offer 100% Free Shipping for all orders over $199 to the lower 48 contiguous states.
|Up to $199||$19|
|HI and AK||$49|
Here’s the simple run-down:
- NO hidden "handling" charges
- NO minimum purchase total.
- NO minimum purchase weight.
When will I get my order?
Our meats are shipped to your doorstep using dry ice. Most orders arrive within 10 days of when the order is placed.
Orders received by 11:00 am EST/8:00am PST are often processed on the same day, but due to weekend FedEx delays we ship most orders out on Mondays, Tuesdays, and a limited number on Wednesdays in order to ensure that your meats arrive before the weekend.
International shipping is not available, although we do ship to courier services with US addresses.
What happens if the meat thaws out?
We guarantee that your meat will arrive fully frozen. If for any reason it arrives thawed out, we will refund or re-ship your order (which ever option you prefer). In fact, if for any reason at all you are not thrilled with your Tendergrass Farms products or ordering experience, our Satisfaction Guarantee will cover the cost of making it right. Just contact us and we'll take care or it.
So, how does this work?
Tendergrass Farms grass fed meats are USDA inspected, vacuum-sealed, and frozen at the time of processing. This preserves maximum freshness until the product is ordered.
All orders are then carefully packed in a Styrofoam cooler container with dry ice and shipping is scheduled to ensure your meat arrives frozen. We use plenty of insulating packing material and dry ice in order to ensure that your pastured meats stay fully frozen during shipment but if your order arrives thawed or partially thawed we'll happily refund or re-ship your order. Your satisfaction is guaranteed!
When your product is shipped you will receive an email with a tracking number. You do not need to be present at the ship-to address at the time of delivery but you should make sure that the frozen meats are unpacked and put away in the freezer as soon as possible. Please note that we typically do not ship on Friday due to our products being perishable. If shipped on Friday your frozen meat would remain in a UPS/FedEx warehouse Saturday and Sunday without any progress towards the shipping destination.